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CHURN FM

E288 | How AI Is Transforming Customer Success with Sivan More of HiBob

Published 3 months agoย โ€ขย 1 min read
Sponsored by Vitally, the all-in-one Customer Success Platform.

Hi Reader,

Today on the show, we have Sivan More, VP of Customer Success at HiBob

Here's what you'll gain from this episode:

๐ŸŸ Learn how HiBob uses dynamic segmentation to group customers based on shared conditions, enabling personalized and proactive engagement.
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๐Ÿ“Š Discover how leveraging AI and metadata is transforming customer success by predicting patterns and tailoring content to personas.

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๐ŸŽฏ Hear about the balance between personalization and privacy, and how HiBob ensures adjustable content without intrusive data collection.
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๐ŸŒŸ Explore the importance of building scalable teams with strong analysts who thrive on data and adapt to AI-driven processes.
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๐Ÿข Get insights into why skills-based organizations are essential for serving diverse personas effectively in customer success.

Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform.

If you love the podcast and haven't already, please consider leaving us a review and feedback!

Vitally is the first platform designed for todayโ€™s CS team, allowing you to operate with unparalleled efficiency, improve NRR, deliver best-in-class customer experiences, and get more work done.
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Even better? If you influence CS decisions at a B2B SaaS company with 50-1000 employees, Vitally is giving you a free pair of AirPods for taking a qualified demo with the team.

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Interested in maximizing your teamโ€™s productivity, visibility, and collaboration?

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โ€‹Andrew Michaelโ€‹

Host of Churn FM, the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth.

34 Kimonos, Apartment 102, Nicosia, 2006
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CHURN FM

by Andrew Michael

Churn.fm is the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth. Each week we share the top tips and advice from our episodes in this newsletter.

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