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Churn.fm is the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth. Each week we share the top tips and advice from our episodes in this newsletter.
Sponsored by Vitally, the all-in-one Customer Success Platform. Hi Reader, Today on the show we have Kevin Indig, Growth Advisor at HyperGrowth Partners and former SEO lead at Shopify and G2. Kevin shares why 2024 might have been the last golden year of SEO traffic, and how AI is ushering in a new era of high-intent clicks, hyper-targeted content, and trust-based search Here's what you'll gain from this episode: ✅ Why 2024 was peak traffic, and what replaces it 🔍 How Google’s AI overviews are...
Sponsored by Vitally, the all-in-one Customer Success Platform. How AI Is Rewriting the Customer Success Playbook: Lessons from 600+ CS Teams Hi Reader, Today on the show we have Jamie Davidson, CEO and Co-Founder, and Kelley Turner, SVP of Global Customer Success of Vitally. Here's what you'll gain from this episode: ✅ How AI is transforming customer success teams at scale 🤖 Balancing personalization and efficiency with AI ⚙️ Why enriching CS data isn’t enough, action matters 📉 The end of...
Sponsored by Vitally, the all-in-one Customer Success Platform. From Champagne Problems to Category Creation: The Rise of Paddle’s Merchant of Record Play Hi Reader, Today on the show we have Andrew Davies, CMO of Paddle, discussing how the company turned painful operational problems into strategic growth levers. Here's what you'll gain from this episode: ✅ How back-office complexity kills momentum for global SaaS 📦 Why Paddle doubled down on the Merchant of Record model 🎯 Lessons from...