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CHURN FM

E292 | How AI Is Rewriting the Customer Success Playbook: Lessons from 600+ CS Teams

Published about 1 month ago • 1 min read
Sponsored by Vitally, the all-in-one Customer Success Platform.

Hi Reader,

Today on the show we have Jamie Davidson, CEO and Co-Founder, and Kelley Turner, SVP of Global Customer Success of Vitally.

Here's what you'll gain from this episode:

✅ How AI is transforming customer success teams at scale

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🤖 Balancing personalization and efficiency with AI

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⚙️ Why enriching CS data isn’t enough, action matters

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📉 The end of manual data entry and outdated health scores

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🧭 What customer success will look like in 2–3 years

Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform.

If you love the podcast and haven't already, please consider leaving us a review and feedback!

Vitally is the first platform designed for today’s CS team, allowing you to operate with unparalleled efficiency, improve NRR, deliver best-in-class customer experiences, and get more work done.
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Even better? If you influence CS decisions at a B2B SaaS company with 50-1000 employees, Vitally is giving you a free pair of AirPods for taking a qualified demo with the team.

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Interested in maximizing your team’s productivity, visibility, and collaboration?

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​Andrew Michael​

Host of Churn FM, the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth.

34 Kimonos, Apartment 102, Nicosia, 2006
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CHURN FM

by Andrew Michael

Churn.fm is the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth. Each week we share the top tips and advice from our episodes in this newsletter.

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