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CHURN FM

E273 | Redefining Customer Success in the Age of AI with Agency's CEO Elias Torres

Published 8 months ago • 1 min read
Sponsored by Vitally, the all-in-one Customer Success Platform.

Hi Reader,

Today on the show, we have Elias Torres, the Founder and CEO of Agency.
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Elias shared his journey from building and selling Drift for $1.2 billion to launching Agency, with the goal of revolutionizing Customer Success with AI.

Here's what you'll gain from this episode:

✅ Discover why Elias shifted from building acquisition-focused startups to tackling retention next.
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🤖 Learn how AI is transforming customer success with smarter, scalable solutions.
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⚙️ Understand the potential of a "customer brain" for unified insights and engagement.
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📈 Explore the shift to outcome-based pricing models and their impact on retention.
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💡 Hear Elias’ vision of building a $10 billion company with a lean, AI-powered team

Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform.

If you love the podcast and haven't already, please consider leaving us a review and feedback!

Vitally is the first platform designed for today’s CS team, allowing you to operate with unparalleled efficiency, improve NRR, deliver best-in-class customer experiences, and get more work done.
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Even better? If you influence CS decisions at a B2B SaaS company with 50-1000 employees, Vitally is giving you a free pair of AirPods for taking a qualified demo with the team.

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Interested in maximizing your team’s productivity, visibility, and collaboration?

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​Andrew Michael​

Host of Churn FM, the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth.

34 Kimonos, Apartment 102, Nicosia, 2006
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CHURN FM

by Andrew Michael

Churn.fm is the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth. Each week we share the top tips and advice from our episodes in this newsletter.

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